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Become a Reseller – Wholesale & Partner Program
Become a Reseller – Wholesale & Partner Program

Refund policy

Return and Replacement Policy:

We stand behind the quality of all our products. You may return any non-custom items in its original condition, within 14 days of receipt of the shipment. A return will only be accepted if the product was damaged during shipment, or if the product you received is different than what was paid for. We will review your item when returned and if needed send a replacement out to you. All customers will pay the shipping cost to ship the product back to us. Shipping cost is only refunded only in the  case of replacement/return of the product for the above said reasons.

Due to the nature of high volume of shipping, SOL CONTROL cannot guarantee that merchandise will be received without cosmetic or incidental imperfections. These damages are normally by the shipping company but to the packaging only.  The product inside is very well protected.

By purchasing item/items, you agree to any terms and conditions we have listed. Your must e-mail us for any return or replacement within 5 days after receiving the item/items. Your account no. And item order number are needed as well. The item must not be used and must be in the original packaging with all accessories. 

Shopper who wants to return items for a full refund, will be charged 25% restocking fees. However, SOL CONTROL cannot exchange or replace CUSTOM items and does not pay for return shipping.

Your satisfaction is very important to us and we work hard to meet your needs.

You can always contact us for any return question at solcontrol@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Custom Cut rolls.

Rolls which are opened and some part of them have been used

Rolls which are partial.  (Not complete/ less than 100ft long)

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.